John H. Castran Pty Ltd respects your right to privacy. As a Company we are bound by the National Privacy Principles contained in the Privacy Act 1988. Those principles regulate most of our activities with respect to personal information collected, stored, used and disclosed by us. However, the activities of all organisations directly relating to personal information of current or former employees contained in employee records are not covered by the Principles.

Personal Information

We use personal information collected from you for the purpose for which it was collected which is to act as your agent and to perform our obligations under our agreement with you. We generally do not seek to collect sensitive information. We would only do so with your consent, or if required by Law, or if necessary in connection with any claim or proceeding.

Use of personal information

We may disclose your personal information to other parties including tradesmen, Tribunals, Courts or other statutory bodies, advertising mediums, either by newspaper or Internet, potential tenants, buyers and clients as required to perform our duties under our agreement, or as otherwise allowed under the Privacy Act 1988.
Real estate and tax law requires some of this information to be collected. If the information is not provided, we may not be able to act on your behalf effectively or at all.
Personal information collected by us in the course of a tenancy application and any subsequent tenancy is necessary for us to verify your identity, to process and evaluate your application and to manage the tenancy. Personal information about you collected in the application and during the course of the tenancy, including through property inspection reports, may be disclosed to other parties as permitted by the Privacy Act 1988 including to the landlord, referees, other agents and operators of tenancy reference databases. Information already held on tenancy reference databases may also be disclosed to us. If you fail to comply with your obligations under the tenancy agreement, that fact may also be disclosed to the landlord, other agents and operators of tenancy reference databases.
If this information is not provided, we may not be able to process your application and manage the tenancy.

We use personal information collected from you during open inspections for security purposes. We may also use that information to contact you with respect to this property and other which we believe may interest you and in providing the information you agree to this use unless you advise us differently. If the information is not provided, we may not be able to provide an effective service to you. Other than in the circumstances allowed under the Privacy Act 1988, we do not disclose information of this kind to other parties.

We hold your personal information in a combination of computer storage facilities and paper-based files and other records. These facilities and records are located on site at our office and off site at secured premises.

Sometimes we will ask you to consent to a disclosure or use of your personal information for a particular purpose. We may do so in writing, over the phone or on our website. Other times, your consent will be taken to be given where you indicate to us that you wish to obtain information about our services,
We may also disclose or use your personal information without your consent in the following circumstances:

• For a reasonably expected purpose which is related to the purposes for collecting the information as contemplated by this Statement.

• We are authorised or required by law to do so.

• The disclosure is to a Credit reporting agency in connection with recovering amounts which you owe to us.

• We reasonably believe it is reasonably necessary to assist an enforcement body to perform its functions.

• We reasonably believe it is necessary to prevent a threat of life, health or safety.

Security of your information

We take reasonable steps to ensure the security of all information we collects from risks such as loss or unauthorised access, destruction, use, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only by authorised personnel.
However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.

Links to other websites

John H. Castran Pty Ltd may link to other Internet sites within the John H. Castran Pty Ltd website pages. These Internet sites have their own Privacy Policies and are not subject to this Privacy Policy. We recommend that you carefully read any policy documents or terms and conditions that appear on linked Internet sites before disclosing any personal information. John H. Castran Pty Ltd is not responsible for any practices on linked Internet sites that might breach your privacy.

Changes to Privacy Policy

John H. Castran Pty Ltd may without notice, amend or modify this Privacy Policy by posting the amended Privacy Policy to the John H. Castran Pty Ltd Internet site http://www.castran.com.au. You should check this Privacy Policy on each visit to ensure that you are familiar with the most current version.

Feedback, Questions or Problems

John H. Castran Pty Ltd welcomes any feedback you may have regarding our Privacy Policy. If you have any questions or queries relating to the policy, please email castran@castran.com.au, attention to Privacy Officer – John H. Castran Pty Ltd , PO Box 128, South Yarra 3141, or fax Privacy Officer 03 9829 9911. If your personal information is not provided to us, and you do not consent to the uses to which we may put your personal information, we may not be able to carry out our duties and responsibilities to you as a professional real estate agency.